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kirillka | mo | 00:29 |
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Cupertino | Hi there | 05:08 |
Cupertino | I understand the manual is still in progress? | 05:08 |
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Cupertino | hi rolfkleef | 07:26 |
Cupertino | Dutch? | 07:26 |
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rolfkleef | hi Cupertino, yes: Dutch :-) | 07:57 |
Cupertino | cool | 07:57 |
Cupertino | me too | 07:57 |
Cupertino | Ive setup mantis for the first time today | 07:57 |
rolfkleef | congratulations | 07:57 |
Cupertino | my company is going through some testing the coming 2 weeks to see wheter we can use it | 07:57 |
Cupertino | and how to set it up, configure it best to suit our needs | 07:58 |
rolfkleef | lots of options... | 07:58 |
rolfkleef | for me: integration with email is an important selling point | 07:59 |
Cupertino | yeah, im seeing how to use categories/labels/milestones etc the best way | 07:59 |
rolfkleef | plus having hierarchies of projects | 07:59 |
Cupertino | basicly i want to do the following | 08:00 |
rolfkleef | looking at mantis to replace another product? or as a new addition to the tool set? | 08:01 |
Cupertino | addition | 08:01 |
Cupertino | start using bugtracking | 08:01 |
Cupertino | i want to start with 2 project representing the two divisions of the company | 08:01 |
Cupertino | each containing their seperate customers | 08:02 |
Cupertino | so project 1 has project a b and c | 08:02 |
Cupertino | within a i want to use version. version 1 = aquisition 2 = design 3 = development 4 = implementation | 08:03 |
Cupertino | for example | 08:03 |
Cupertino | this way we can see where we are in the current develment cycle. Since we will not be working with version 1.0.1 etc | 08:04 |
Cupertino | I am not sure how to use the categories the best way | 08:05 |
rolfkleef | would be one option - with a little bit of work, you can also use the "status" for that | 08:05 |
rolfkleef | you can use "target version" and "fixed in version" for a level of planning | 08:06 |
rolfkleef | we have a project "SLA" (service level agreement) with sub projects for clients | 08:08 |
rolfkleef | and in "SLA" we have versions 2010Q1, 2010Q2, 2010Q3 etc for each quarter of the year | 08:09 |
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rolfkleef | so we can set the target for an issue or request at a specific quarter, or indicate we "fixed" a question | 08:09 |
rolfkleef | categories: are easier to manage per project | 08:10 |
rolfkleef | (than workflow status) | 08:10 |
rolfkleef | you can specify who should receive a new ticket based on category, could be handy | 08:11 |
Cupertino | hmm i see | 08:12 |
Cupertino | its pretty much to start with from scratch but very interesting | 08:16 |
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Cupertino | Nice emails indeed | 09:00 |
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