Wednesday, 2010-03-03

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kirillkamo00:29
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CupertinoHi there05:08
CupertinoI understand the manual is still in progress?05:08
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Cupertinohi rolfkleef07:26
CupertinoDutch?07:26
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rolfkleefhi Cupertino, yes: Dutch :-)07:57
Cupertinocool07:57
Cupertinome too07:57
CupertinoIve setup mantis for the first time today07:57
rolfkleefcongratulations07:57
Cupertinomy company is going through some testing the coming 2 weeks to see wheter we can use it07:57
Cupertinoand how to set it up, configure it best to suit our needs07:58
rolfkleeflots of options...07:58
rolfkleeffor me: integration with email is an important selling point07:59
Cupertinoyeah, im seeing how to use categories/labels/milestones etc the best way07:59
rolfkleefplus having hierarchies of projects07:59
Cupertinobasicly i want to do the following08:00
rolfkleeflooking at mantis to replace another product? or as a new addition to the tool set?08:01
Cupertinoaddition08:01
Cupertinostart using bugtracking08:01
Cupertinoi want to start with 2 project representing the two divisions of the company08:01
Cupertinoeach containing their seperate customers08:02
Cupertinoso project 1 has project a b and c08:02
Cupertinowithin a i want to use version. version 1 = aquisition 2 = design 3 = development 4 = implementation08:03
Cupertinofor example08:03
Cupertinothis way we can see where we are in the current develment cycle. Since we will not be working with version 1.0.1 etc08:04
CupertinoI am not sure how to use the categories the best way08:05
rolfkleefwould be one option - with a little bit of work, you can also use the "status" for that08:05
rolfkleefyou can use "target version" and "fixed in version" for a level of planning08:06
rolfkleefwe have a project "SLA" (service level agreement) with sub projects for clients08:08
rolfkleefand in "SLA" we have versions 2010Q1, 2010Q2, 2010Q3 etc for each quarter of the year08:09
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rolfkleefso we can set the target for an issue or request at a specific quarter, or indicate we "fixed" a question08:09
rolfkleefcategories: are easier to manage per project08:10
rolfkleef(than workflow status)08:10
rolfkleefyou can specify who should receive a new ticket based on category, could be handy08:11
Cupertinohmm i see08:12
Cupertinoits pretty much to start with from scratch but very interesting08:16
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CupertinoNice emails indeed09:00
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