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| dipsol | Goodmorning | 02:38 |
|---|---|---|
| dipsol | is anybody here? | 02:38 |
| dipsol | i want to download something from GIT, but it seems to be failing | 02:38 |
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| dipsol | Does anybody knows what this means: | 04:38 |
| dipsol | APPLICATION WARNING #100: Setting "plugin_Source_bugfix_resolving" not found. | 04:38 |
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| Deele | hello | 05:11 |
| dipsol | hello | 05:12 |
| Deele | just to inform you, I am searching and exploring problem-tracking systems, such a GLPI, Redmine, JIRA and now - Mantis, for my company | 05:17 |
| Deele | I would like to ask someone to give me fast guide in Mantis | 05:18 |
| Deele | I have already installed it and testing it, but I have some unclarities | 05:18 |
| Deele | is there any official plugin and themes directory avilable? | 05:21 |
| Deele | cause I find only unofficial, I mean like, on other hosts, than mantis | 05:21 |
| dipsol | for plugins i can advise you to go to mantisforge | 05:24 |
| dipsol | http://git.mantisforge.org/ | 05:25 |
| dipsol | I am an mantis user also, so i dont know how to help you further | 05:25 |
| Deele | dipsol: ok, but you could tell me, if Mantis could fit tasks, my problem-tracker need to do | 05:26 |
| dipsol | i have been searching for many tools and still find mantis the best i.c.m. with svn and mail support | 05:26 |
| dipsol | i can try :D | 05:26 |
| Deele | we have three problem fields | 05:27 |
| Deele | 1. Problems at office/company, hardware (broken printers, copiers, missing paper, etc) | 05:27 |
| Deele | 2. Problems and development of some (one to five) inner software for specific purpouses | 05:28 |
| Deele | 3. Problems connected with our clients. As we are telecomunications company, our clients can have problems with networks, networking hardware and other ISP stuff | 05:29 |
| Deele | at first look, Mantis is made more for 2. purpouse, dipsol ? | 05:29 |
| dipsol | I think you are right about that, but i think that point 1 and 3 are doable also | 05:30 |
| Deele | I am updating existing system, so my main point of interest at this moment is 1. and 2. | 05:31 |
| dipsol | mantis can pickup emails from an pop3/imap and put it in an category you specify | 05:31 |
| Deele | on 3rd I will work in future, after this is done, 3rd can be accomplished in antoher system, if this system, cant handle it | 05:32 |
| dipsol | so if you have different emails for 1,2,3 they can be handled | 05:32 |
| dipsol | mantis also support soap so you can connect it to frontend | 05:32 |
| dipsol | other frontend i mean | 05:32 |
| dipsol | For point 1 mantis has functions you maybe dont need like roadmap. But then just dont use them. Or use it for reporting... which things are fixed in a month | 05:34 |
| Deele | ok | 05:35 |
| dipsol | if you just need a ticket system....osTicket is also an easy one | 05:37 |
| Deele | it would be good, if in future, that 3rd could be implemented in same system | 05:37 |
| Deele | that means, I will need project and customer management options | 05:38 |
| Deele | Redmine is very cool, but it lacks escalation (advanced e-mail reminders), hierarchy (department, manager, etc company worker structure) and reports | 05:39 |
| dipsol | well in my experience i would go for mantis | 05:39 |
| dipsol | I have use trac also, but i dont like it very much | 05:39 |
| Deele | and I have just little Ruby and RoR experience, so I cant create those modifications fast enough, I have deadlines coming... | 05:40 |
| dipsol | flyspray is crappy code for what i have heard, so i would skip that one | 05:40 |
| Deele | I tried GLPI, which is on PHP too, but it lacks more than Redmine | 05:41 |
| dipsol | dont know that one | 05:41 |
| Deele | dipsol: what about workflows in Mantis | 05:41 |
| Deele | how flexible are they? | 05:41 |
| Deele | can I tell, some conditions to meet, before issue can step to next status? | 05:43 |
| dipsol | well you can say which states can go to other states | 05:44 |
| dipsol | Workflow transitions | 05:44 |
| dipsol | http://www.mantisbt.org/bugs/view.php?id=6046 | 05:44 |
| dipsol | you can find information in that call | 05:44 |
| Deele | dipsol: is there possible to log a work or give a task? | 05:48 |
| dipsol | well you can define what type an issue is. So if you say that an isse is a task.... so be it | 05:49 |
| dipsol | :D | 05:49 |
| Deele | yes, I know this tweak, used it in some previous systems that did nto handled tasks directly :P | 05:50 |
| Deele | but about logging a work? | 05:50 |
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| dipsol | what do you mean with loggin work? | 05:51 |
| Deele | like, technican can come and say, I did this and that to solve/test problem, and that took X hours/minutes/time | 05:51 |
| dipsol | i dont know for sure, but i think that is possible, just not sure about the hour loggi | 05:52 |
| dipsol | search on google for: mantis hour tracking | 05:54 |
| dipsol | you will find some interesting things | 05:55 |
| Deele | (Issue generates) -> Issue is being reported by victim and fixed in system by victim or by customer manager (Status: Is reported) -> Technican or consultant explores problem to define what and where problem is and technican is assigned to solve problem (Status: Being confirmed) -> Assigned technican confirms and begins work (Status: Currently solving) -> Technican tests if he has solved problem (Status: Testing solution) -> Technic | 05:56 |
| Deele | Customer consultant calls a client/victim and asks him to test, if problem is fixed. If it is fixed issue closed (Status: Problem solved) otherwhise (Status: Problem reopened) and issue goes same workflow, starting from Being Confirmed | 05:58 |
| Deele | where new problem is being tested and new technican assigned | 05:58 |
| Deele | so, at the status "Currently Solving", there should be an option for techican to write down a category of commentary/note (Testing/fixing results, etc), and time he spent on doing that | 06:00 |
| Deele | dipsol: you catch what I am thinking about? | 06:00 |
| dipsol | i dont think that is possible at the core version, but well adding 2 extra fields shouldnt be that hard | 06:01 |
| Deele | that time tracking, at my case, is very important | 06:02 |
| Deele | cause I need to create reports, using those values | 06:03 |
| Deele | dipsol: and how about reports in Mantis? | 06:03 |
| Deele | for example, I want to see, Recently Created Issues Report, where is previous 4 weeks (a month), divided for each week, and there are values, how many issues are opened and how many issues are still open | 06:06 |
| Deele | ok, I see, party it is showed | 06:07 |
| Deele | I will return, thx for help for now dipsol :) | 06:09 |
| dipsol | good luck reporting is flexible also | 06:09 |
| dipsol | and custom queries are possible | 06:10 |
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| Deele | dipsol: I am back | 06:28 |
| Deele | dipsol: what module I need for those graphs? | 06:30 |
| Deele | ah, found it | 06:30 |
| dhx1 | wow, what a translation error with bug #12537: "I Got fun !!! New Added Status is not show in developer or reporter" | 06:38 |
| dhx1 | fun = problem? | 06:39 |
| Deele | hehe | 06:42 |
| Deele | is there any themes to enchance the overall view of Mantis avilable? | 07:02 |
| dhx1 | not yet unfortunately | 07:13 |
| dhx1 | redoing Mantis' UI is the major topic of interest at the moment | 07:13 |
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| AzraelCole | hi | 07:30 |
| AzraelCole | is anybody available for helping me? | 07:30 |
| AzraelCole | i'm having trouble to get source integration work with curl | 07:31 |
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| AzraelCole | nobody there? | 07:41 |
| nuclear_eclipse | AzraelCole: what's the error? | 07:42 |
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| nuclear_eclipse | dhx1: pong | 07:51 |
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