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| Boingo1 | Hello everyone. I just upgraded to 1.2.3. In my old version I had a send_emails.php file that was called from cron. Is that not in this version? | 12:49 |
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| nuclear_eclipse | Boingo1: it should be in mantisbt/scripts/ | 12:51 |
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| Boingo1 | I dont think I have a scripts folder either. | 12:51 |
| Boingo1 | nm, yes I do. | 12:52 |
| Boingo1 | Hmm... no emails seem to be going out. | 13:12 |
| Boingo1 | The logs seem to indicate that they are being sent. | 13:13 |
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| Boingo1 | Ok, the "Test Email" function works (in the admin). | 14:27 |
| Boingo1 | But notifications and password resets are not going out. | 14:28 |
| Boingo1 | Any tips or pointers would be greatly appreciated. | 14:28 |
| nuclear_eclipse | Boingo1: check your mantisbt_email_table to see if things are getting queued up | 14:28 |
| Boingo1 | I see it in the queue. | 14:29 |
| Boingo1 | And in the logs. | 14:29 |
| Boingo1 | I can "Send All" in the admin (email queue) and then the queue is empty. | 14:29 |
| Boingo1 | I see in the log that an attempt was made. | 14:29 |
| Boingo1 | The test email from the admin, makes no entry in the log file, but the email arrives. | 14:39 |
| nuclear_eclipse | the test email bypasses the email queue altogether | 14:39 |
| Boingo1 | Messages that do show in the logs (signup, password, notes on bugs, etc) never arrive. | 14:39 |
| Boingo1 | Ok.... so what can I do? | 14:40 |
| Boingo1 | It would seem that my mail server settings are correct. | 14:40 |
| Boingo1 | The test email is going to the same address as the bug notes are. | 14:40 |
| nuclear_eclipse | it sounds like the issue is that either the send_emails script isn't getting kicked off correctly, but I could be wrong, I don't use queued emails on my installs | 14:41 |
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| Boingo1 | You just have it kick out emails as the system is used? | 14:50 |
| Boingo1 | cron = Off? | 14:50 |
| nuclear_eclipse | yes, but I run Mantis on the same machine as my mail server and use sendmail, so it's very low-latency | 14:51 |
| nuclear_eclipse | I also don't have a high volume of users | 14:51 |
| Boingo1 | I only have 6 users myself. | 14:52 |
| Boingo1 | But email and web are on different servers. | 14:52 |
| nuclear_eclipse | you should be fine turing off cron, unless you have a high-latency mail server | 14:52 |
| nuclear_eclipse | eg, my friend runs mantis emails through his provider's smtp server, and latency on that can be as high as 5s, so he is forced to use batched email | 14:53 |
| Boingo1 | The latency is fine, but their server batches emails together. It can take up to 15 minutes to get the emails. | 14:54 |
| nuclear_eclipse | you could try turning off cron email in mantis, and see if that works out well, and then turn it on later if you need to | 14:54 |
| Boingo1 | I just turned it off. | 14:55 |
| Boingo1 | Now I am waiting to see if I get the password reset email. | 14:55 |
| Boingo1 | I still have not received the emails. | 15:15 |
| nuclear_eclipse | Boingo1: only other thing I can suggest is to check your mail server's logs and see if it mentions mantis connecting and/or gives any errors | 15:17 |
| Boingo1 | I don't control the mail server (google does) | 15:18 |
| Boingo1 | But it is weird that I get the test emails fine but not the password reset emails. | 15:18 |
| nuclear_eclipse | hmm, I know other people have had problems with google's mail servers | 15:21 |
| Boingo1 | But I get the test. | 15:21 |
| Boingo1 | That is what confuses me. | 15:21 |
| nuclear_eclipse | yeah, trust me, I agree it's confusing :P | 15:22 |
| Boingo1 | I have an entire helpdesk that runs off the same hosting account, that goes to the same gmail servers, and that one sends all the mail fine. | 15:22 |
| nuclear_eclipse | but I also don't know much about how the email system works in mantis, other than it uses phpmailer | 15:22 |
| Boingo1 | Yeah, I see that. | 15:22 |
| Boingo1 | Which is fine by me. | 15:22 |
| Boingo1 | But why 1 email, and not others. ;-) I know, I keep asking the same thing. :-) | 15:23 |
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| CIA-28 | Mantisbt: giallu * r8a6228cab5e2 /docbook/Admin_Guide/en-US/ (Configuration.xml Project_Management.xml): Fix bug #12566: Time Tracking: copy wiki note in administration_guide | 16:55 |
| foobot | Bug 12566 - Cyrille37 - open - new | 16:55 |
| foobot | Time Tracking: copy wiki note in administration_guide - http://www.mantisbt.org/bugs/view.php?id=12566 | 16:55 |
| CIA-28 | Mantisbt: giallu * r6baa60165a01 /docbook/README: Minimal build instructions for Publican based documentation | 16:55 |
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| CIA-28 | Mantisbt: Cyrille37 master-1.2.x * rec291be6a7b8 /docbook/adminguide/en/ (configuration.sgml project_management.sgml): Fix bug #12566: Time Tracking: copy wiki note in administration_guide | 17:32 |
| foobot | Bug 12566 - Cyrille37 - open - new | 17:32 |
| foobot | Time Tracking: copy wiki note in administration_guide - http://www.mantisbt.org/bugs/view.php?id=12566 | 17:32 |
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| Boingo1 | I am still strugling with this email issue if anyone has any tips they could share. | 18:03 |
| mikurski | Heya folks. ruiining v1.2.3 here and was wondering if anyone knows how to reset a user's filter without going through the View Issues page. | 18:04 |
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| mikurski | I know you can reset it on the View Issues page, but this one got borked and it's spitting out an Error 401. | 18:11 |
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| mikurski | Oh, hot damn; figured out you can go through My View to define a filter through one of the header links, which lets you access View Issues and reset the filter. | 18:15 |
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| Github | mantisbt: master Gianluca Sforna * 8a6228c (2 files in 1 dirs): Fix bug #12566: Time Tracking: copy wiki note in administration_guide ... | 18:30 |
| Github | mantisbt: master Gianluca Sforna * 6baa601 (0 files in 0 dirs): Minimal build instructions for Publican based documentation | 18:30 |
| Github | mantisbt: master commits 0e2335c...6baa601 - http://bit.ly/dEFGgc | 18:30 |
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| foobot | Bug 12566 - Cyrille37 - fixed - resolved | 18:30 |
| foobot | Time Tracking: copy wiki note in administration_guide - http://www.mantisbt.org/bugs/view.php?id=12566 | 18:30 |
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| Github | mantisbt: master-1.2.x Cyrille Giquello * ec291be (2 files in 1 dirs): Fix bug #12566: Time Tracking: copy wiki note in administration_guide ... - http://bit.ly/f3HdkL | 18:30 |
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