Wednesday, 2010-12-08

*** Joins: neha (73f8626a@gateway/web/freenode/ip.115.248.98.106)01:31
nehaHi01:31
nehaI added a custom status in Mantis, it can be seen in the Footer where color codes are shown on View Issues page, also I can see the newly added custom status in the Filters, but i cannot see it in Status dropdown of Issue Report page01:34
nehacan anyone suggest01:34
nehais anyone available to help01:41
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dhx1neha: it's probably a permissions issue (you need to change thresholds so that your user account can use the new status)01:45
nehaI am the Mantis Admin01:46
nehayet i cannot see it01:46
dhx1neha: either that or your workflow won't let you report an issue with that high of a status01:46
dhx1neha: you can't report an issue at the 'completed' status by default01:46
dhx1afaik01:46
nehaI added a Custom Status Deployed with number 8501:48
nehaso that the Resolved issues can be set to deployed01:48
nehais there a better place whr i can get support in Mantis01:49
dhx1umm actually MantisBT doesn't even support setting the status when reporting an issue01:49
nehano not while reporting01:50
nehaI mean after the developer sets the status of an issue to resolve01:50
nehathey want to set it to DEPLOYED01:50
nehabut the Deployed status is not appearing in the Dropdown01:51
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dhx1neha: did you set the workflow?01:51
nehaalthough its appearing the Status dropdown in the Filters01:51
dhx1neha: MantisBT 1.3.x actually has a graph in the admin interface that shows you a workflow graph (if you have graphviz available and enabled)01:52
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dhx1neha: is #12537 the same problem you have?01:54
dhx1http://www.mantisbt.org/bugs/view.php?id=1253701:54
nehano01:59
nehacan u provide me with an email address where i can send u the details02:00
dhx1neha: use the mantis-help mailing list02:01
dhx1neha: that way other people can see the q/a later... and other people can help02:01
*** Joins: siebrand (~beis@535392CA.cm-6-4c.dynamic.ziggo.nl)02:01
nehahow can i use that02:01
nehai mean02:01
dhx1neha: https://lists.sourceforge.net/lists/listinfo/mantisbt-help02:05
dhx1neha: subscribe to that list and then you will be able to send emails to mantisbt-help@lists.sourceforge.net with your question02:05
dhx1neha: make sure you are VERY specific in your email... which version of MantisBT you're using, which version of PHP, which database server (and version), configuration files (censored of sensitive information), etc02:06
nehaok02:06
dhx1neha: read http://www.catb.org/~esr/faqs/smart-questions.html for more information on how to get help from open source projects02:07
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*** Joins: Leonard (~Leonard@150.237.48.99)07:58
LeonardHey all07:58
LeonardI'm having issues with Mantis timing out whenever I try to make a page request07:59
Leonardanyone heard of such an issue?07:59
LeonardThe weird thing, our timeout is set fairly low, and it never times out :/08:00
LeonardI had this working on a local machine - wamp on win708:00
Leonardfine08:00
Leonardnow on live server - win 2008 server, but times out08:01
Leonardexactly same set up08:01
Leonardapart from OS version :/08:01
dhx1Leonard: it's probably a PHP/IIS configuration error by the sound of things08:06
dhx1Leonard: if PHP cannot render a page in a given time limit it generally stops itself, throws an error and terminates08:07
*** Joins: Al_Chapone (~chatzilla@ATuileries-153-1-15-28.w82-123.abo.wanadoo.fr)08:08
Leonardthere's no error though :/08:10
Leonardit goes well past max_execution_time set in php.ini - never gives an error08:10
LeonardI have seen a similar error with curl timeouts in the past - where you'd get a loading icon constantly because fo a ridiculously high default timeout08:11
Leonardbut I've let it run for a good 5 or 10 minutes several times, and nothing08:11
dhx1Leonard: a time out therefore indicates it's more an issue with IIS (or whatever you're using) is misconfigured?08:27
dhx1Leonard: do other PHP pages work (ie. a test PHP page that simply echoes a value)?08:27
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Leonarddhx1: Initially the site loads - it's just when I go to log in that it starts timing out. Then after that first timeout all future requestsfail09:11
dhx1Leonard: are you using the latest version of PHP? it's now sounding like you've got a buggy version of PHP that crashes09:12
dhx1Leonard: and I guess it's not a Fast CGI setup where the process is spawned again on the next load in the event of a crash09:13
dhx1early PHP 5.3.x builds were known for crashing09:13
*** Joins: istvanb (d917e473@gateway/web/freenode/ip.217.23.228.115)09:31
istvanbhi everybody09:31
istvanbI have integrated WebSVN under Mantis09:32
istvanbI am just wondering what should I see09:32
istvanbwhen I click to browse then it redirects me to the websvn page (with no headers of the Mantis whatsoever)09:33
istvanbis this the expected behaviour?09:33
dhx1istvanb: yep09:33
istvanbalright09:34
istvanbso..09:34
dhx1istvanb: did you have an alternative idea?09:34
dhx1or were you expecting it to be integrated within MantisBT itself?09:35
istvanbwe use SVN09:35
istvanbI'd like to see how the integration works09:35
dhx1IMO it is better to reuse an application that already exists than to reinvent the wheel (poorly)09:35
Leonarddhx1: Cheers for the pointers. http://www.mantisbt.org/bugs/view.php?id=11535 < This fixes my problems. 5.3.0 crypt() bug :)09:35
istvanbI have no specific requirements simply because I have no idea what can expect from an integration like this09:35
istvanbis it difficult to set up a relationship between certain issue and an SVN release?09:36
dhx1istvanb: I assume you're using SourceIntegration in which case it's extremely simple... just place a special line like "Fixes #12345" or "Issue #123" in your commit message and SourceIntegration will do the linking for you09:38
dhx1istvanb: you can go to the plugins options screen to change the regular expression matching for those lines09:39
istvanboh really?09:39
istvanbthat would be awesome!09:39
dhx1by default I think it is set to find "Fixes #123", "Fix #123" and "Issue #123"09:40
dhx1it's completely customisable though09:40
istvanbcan you pinpoint a document where I can read more about the plugin config page? Its not straightforward for me09:42
dhx1http://www.unitz.com/u-notez/2009/10/subversion-svn-integration-mantisbt/09:44
dhx1also http://leetcode.net/blog/2009/01/integrating-git-svn-with-mantisbt/ (slightly older and less detailed)09:44
istvanbsweet!09:50
istvanbthank man09:50
istvanbthe day is saved! ...again09:50
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Al_ChaponeHi, i don't success to do an attachment more than 1Mb, someone could remember me what i have to do with the php.ini ?10:03
nuclear_eclipseAl_Chapone: if you are storing attachments in the database, you also need to change the database configuration to increase the maximum query/packet size10:03
Al_Chaponealready done, i put "$g_max_file_size = 2000000; # 2 MB"10:05
dhx1Al_Chapone: nuclear_eclipse was referring to the settings for your database server (MySQL, PostgreSQL, etc)10:06
dhx1Al_Chapone: PHP also has to have a maximum post size that matches or exceeds the maximum attachment size10:07
dhx1Al_Chapone: MantisBT 1.3.x has a new admin/check/ interface that makes it much easier to detect problems with attachment size limit configurations10:07
Al_Chaponeok i check10:11
Al_Chaponeerf, i'm under 1.2.110:13
dhx1Al_Chapone: it should still work fine for 1.2.1... although you should really upgrade to 1.2.3 for security reasons10:14
dhx1Al_Chapone: what error are you seeing with attachment sizes > 1MB?10:14
Al_Chaponehmmm I had : "SetEnv REGISTER_GLOBALS 0" i put 1 and i test10:18
Al_ChaponeAPPLICATION ERROR #40110:19
Al_Chaponedhx1: APPLICATION ERROR #40110:23
dhx1don't use register globals! http://php.net/manual/en/security.globals.php10:25
dhx1I don't think we even let MantisBT operate if register globals is enabled in PHP (hence the #401)?10:26
Al_Chaponeok i put 0 now10:31
nuclear_eclipseAl_Chapone: in your mysql/my.cnf file, you need to increase the value max_allowed_packet from 1M to something larger10:37
nuclear_eclipseon mine, I have it set to 4M10:37
nuclear_eclipsebut if you need larger attachments, set it larger10:38
Al_Chaponemy DB is not local, i have a provider10:40
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nuclear_eclipseAl_Chapone: then you are probably stuck with a 1M attachment size limit, unless you can switch to storing attachments on the filesystem10:40
Al_Chaponei'll search if i can modify the value of this parameter10:40
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Al_Chaponei didn't find, i asked to my provider, to wait ...11:07
Al_Chaponethanks for your help nuclear_eclipse and dhx111:07
dhx1Al_Chapone: it is almost always better to store attachments to disk (performance reasons mostly)11:07
dhx1dhx1: MantisBT 1.3.x supports X-Send-File (or equivalent) for servers such as nginx and lighttpd so that attachments are served up off the disk as static files with a zero-copy buffer11:09
dhx1Al_Chapone: this is literally the highest performance method of serving attachments you'll ever see in a web application :)11:09
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Al_Chaponei have max 3 active users on my DB, so ...11:12
dhx1heh :)11:13
Al_Chaponeso the offer i have with my provider don't alloy me to change this parameter :'(11:48
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